Shipping & Delivery

Quick Summary

Every parcel leaves Katz-Loo within 1-2 business days after order receipt. Fast flat rate shipping to most Australian metro and major regional areas for only $4.99 per parcel (not per order). Instant quotes for shipping to all other areas.

Parcel Definition

One (1) parcel is equal to:

• 20kg of Katz-Loo Litter (2 x 10kg bags); or
• 1 x Katz-Pack; or
• 1 x Katz-Tray; or
• 1 x Katz-Scoop

For example, an order for 60kg of litter (6 x 10kg bags, packed up into 3 x parcels) will cost $14.97 to ship to a flat rate per parcel zone.
To find out if your delivery postcode falls into one of our flat rate per parcel zones, simply type your delivery postcode into the Postcode Checker on any of our product pages to get an instant answer.

Fast Order Processing

On receipt of your order, the team at Katz-Loo will express process it and have it ready for the courier to pick up from us within 1-2 business days. Because we’re (definitely) hanging out with our cats on weekends, orders are processed Monday to Friday (excluding public holidays). You’ll receive an email confirmation from us once processing is complete.

Shipping Timeframes

Once the courier has picked up from us, typical timeframes to get your order to you are as per the table below.
 

Estimated shipping times to all other regional & remote areas is as per the shipping time estimate provided at checkout and in your shipping confirmation email from Starshipit.

Shipping Cost

The great news is that for orders going to most metro or major regional area in Australia, the shipping cost is capped at $4.99 per parcel (not per order), no matter how big your order is! You can check if your suburb qualifies using the Postcode Checker on any product page in our shop. If your cats live in a regional or remote area, the cost of shipping will depend on the weight of your order and the destination suburb & post code. Regardless, the shipping cost for your order will be clearly displayed before you proceed to payment.

Delivery Partners

Katz-Loo delivers cat litter and accessories direct to your door Australia wide using Aramex and Couriers Please. Because they’re (probably) hanging out with their cats, our courier partners do not work on weekends or public holidays. Please note that this may impact the pick-up of your order from Katz-Loo HQ and/or the delivery of your order to you.

Authority to Leave

It is a condition of sale that your order is delivered with ATL (Authority to Leave). This helps us to keep shipping costs as low as possible. Our courier partners are pros and will always leave your order in the safest possible place.

PO Boxes and Parcel Lockers

Your shipping address must be a physical street address. Our courier partners are unable to deliver to PO boxes or parcel lockers.

Order Tracking

When your order has been picked up from Katz-Loo HQ, you will receive a shipping confirmation email from Starshipit. This email will include details on which courier company is delivering your order and a tracking link. On the day of delivery, you will receive an email update when your order is with a driver for delivery and another email once delivery has been completed.

Shipping Enquiries

The quickest way to resolve any enquiries relating to the shipping and delivery of your order is to contact the courier delivering your order directly via the tracking link in your shipping confirmation email. Please note that the team at Katz-Loo does not have access to our courier partner's systems to help you with any shipping and delivery related enquiries.
In the rare circumstance that you experience any issues with shipping and delivery that the courier cannot resolve for you, please get in touch and the team at Katz-Loo will be more than glad to help get your cats back in litter asap.

Warehouse Purchase

Alternatively you can purchase in person from our warehouse in Yeronga, Qld (by appointment only) – contact us now.

International Shipping